Simsbury Therapeutic Massage & Wellness
Located in Simsbury since 1993, we specialize in a variety of therapeutic modalities, and our Licensed Massage Therapists individualize every session to your specific needs. Many seek massage therapy for relief of chronic pain, to speed recovery from injuries or surgery, enhance athletic performance, for relaxation and balance, emotional and mental stress reduction, to name a few reasons. The best part is the feeling …within minutes you can feel the relaxation in your body, life slows down and your mind turns inward. Just as you’re becoming aware of how much stress you’re carrying, it’s beginning to melt away… you’ll leave energized and feeling relaxed. Massage has a cumulative effect, and, even after just one hour, many experience lowered stress levels, less pain and more energy.
Booking your own appointment with us is easier than ever! View our calendar, and reserve an appointment time now…
When scheduling online, you can be sure your appointment has been successfully booked once you receive a confirmation number. If you don’t, please give us a call. Also, please be aware of our policies, listed below, prior to booking any appointment. Thank you!
Massage is the perfect gift! Gifts for any amount can be printed instantly, or emailed today or any future date…
OUR SERVICES
OUR POLICIES
MASSAGE CANCELLATION POLICY
Our therapists’ time is valuable, and some commute long distances to meet clients at Simsbury Therapeutic Massage & Wellness. With the additional consideration that any reserved time is unavailable to other clients who may be in pain and in need of assistance, it is our policy that clients with a scheduled massage give 24 hours notice in the event that cancellation is necessary.
VIOLATION OF MASSAGE CANCELLATION POLICY
Cancellations within 24 hours accompanied by a phone call should be paid by the client at a rate of 50%. If a client does not call or show up for appointment, the massage appointment should be charged in full. Clients may pay for missed sessions with a gift certificate or by marking as used one out of a package of appointments.
LATE ARRIVAL
Please arrive on time for your appointment, if not a few minutes early. We end appointments on time, so that we may be on time for subsequent appointments. We reserve the right to shorten table time in the case of a late start due to the late arrival of a client.
UNACCOMPANIED MINORS
Children under 16 are not allowed to wait in our reception area during their parents’ massages. There can be no guarantee of the presence of an adult to provide supervision, and it is a liability we are not prepared to accept.
SEXUAL MISCONDUCT
Sexual misconduct is grounds for termination of service with payment due in full, and notification of authorities when warranted. Sexual misconduct includes illicit or sexually suggestive remarks, advances or gestures.
BOUNCED CHECKS
The charge by STM to a client who pays using a check for which there is insufficient funds is $30. This covers the bank charge we incur and administrative costs. Should a client provide a check for payment that “bounces” on more than one occasion, STM must accept cash only for future services.
CONTRAINDICATIONS
If a client presents with symptoms that make massage unsafe to either the client or therapist, the appointment will be rescheduled at the therapist’s discretion. Such symptoms may include rash, fever, or potentially contagious infection. There will be no charge for this last-minute cancellation/reschedule. Doctors’ notes, when requested, are required for service (eg. if recovery from surgery or medical conditions are recent). These conditions are not meant as an inconvenience, but rather, to protect the health of the client.
CONFIDENTIALITY
All client information is kept strictly confidential, and will not be shared with anyone without prior consent from the client.
MASSAGE AS A THERAPEUTIC TOOL
Massage is a therapeutic tool to facilitate well-being and healthfulness, and is not a substitute for medical treatment. In our capacity as state certified licensed massage therapists, it is outside of our scope to diagnose symptoms or prescribe treatments. Information conveyed by any of our therapists should not be construed as diagnosis or prescription, nor as a substitute for medical advice or treatment.
REFUNDS
If a client is on time and receives a full service, and is in any way unsatisfied with the service they received, we ask that they speak with management right away to be made whole. We strive to leave every customer satisfied.
Package refunds: Packages are sold at a discounted rate because of the bulk quantity. If a package is not fully utilized, the discount is negated retroactively. As such, the formula we use is: Refund = Price paid – Full value of all redeemed sessions